Terms of service

 

Who we are

We are S Spot Limited (trading as “SheSpot.”) a company registered in England and Wales. Our company registration number is 13145055 and our registered office is at 7 Bell Yard, London, England, WC2A 2JR. Our registered VAT number is 377126482.

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Website Terms

1. Terms

By accessing the website at https://www.shespot.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on SheSpot.'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

 

  • modify or copy the materials;

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  • attempt to decompile or reverse engineer any software contained on SheSpot.'s website;

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or "mirror" the materials on any other server.

 

This license shall automatically terminate if you violate any of these restrictions and may be terminated by SheSpot. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on SheSpot.'s website are provided on an 'as is' basis. SheSpot. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, SheSpot. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall SheSpot. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on SheSpot.'s website, even if SheSpot. or a SheSpot. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Accuracy of materials

The materials appearing on SheSpot.'s website could include technical, typographical, or photographic errors. SheSpot. does not warrant that any of the materials on its website are accurate, complete or current. SheSpot. may make changes to the materials contained on its website at any time without notice. However SheSpot. does not make any commitment to update the materials.


6. Links

SheSpot. has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SheSpot. of the site. Use of any such linked website is at the user's own risk.


7. Modifications

SheSpot. may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.


8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England & Wales and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

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Quarterly Subscription Terms

  1. Terms

    These are the terms and conditions on which we supply our quarterly rolling subscription to you.

  2. Orders

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3. Our products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4. Providing the products to you

Delivery costs. The costs of delivery will be as displayed to you on our website.

When we will provide the products. We will supply the products to you after you have been billed for the relevant subscription billing cycle. We will keep you updated on shipping dates. Products will be sent to you until either your subscription expires or you end the contract as described below or we end the contract by written notice to you.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

When you become responsible for the goods. Products will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods. You own products once we have received payment in full.

Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

  1. deal with technical problems or make minor technical changes;

  2. update the product to reflect changes in relevant laws and regulatory requirements;

  3. make changes to the product as requested by you or notified by us to you (see above).

Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see below) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.

4. Changes to the subscription/ products

Your rights to make changes. If you wish to make a change to your subscription please contact us. We will let you know if the change is possible.

Our rights to make changes.

  • Minor changes to the products/subscriptions and these terms

    • We may change the product or subscription plan :

      • to reflect changes in relevant laws and regulatory requirements ; and

      • to implement minor technical adjustments and improvements (e.g. minor change to the billing date).

  • More significant changes to the products/subscriptions and these terms.

    • In addition, we may make more significant changes to the product or your subscription plan, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:

5. Auto- renewal of your subscription

SheSpot. subscriptions are subject to auto-renewal. You agree that once you have expressly agreed for your credit or debit card to be charged on a recurring basis, and agreed to the amount of the recurring charges, SheSpot. will submit periodic charges to your chosen payment method in respect of the payment of your SheSpot. subscription without further authorisation from you. You agree that such notice will not affect charges submitted before SheSpot. reasonably could act. Information on how to cancel is described below.

Responsibility for recurring charges.

  • By purchasing a quarterly rolling SheSpot. subscription, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by SheSpot. after the expiration date of your payment card.

  • You agree and acknowledge that your subscription will be automatically renewed for successive quarterly billing periods and your payment method will automatically be charged for each successive billing period at the then-current subscription rate until you cancel your subscription renewal.


    Your legal right to change your mind.

    For any unopened and unsealed items, you have the right to change your mind within 30 days of receiving your order. If you change your mind about your subscription and decide that you do not want your SheSpot. subscription, please notify us of your decision to cancel your order within 30 days (subject to the below exclusions) and you will receive a refund (or partial refund as appropriate).

     

    When you do not have a right to change your mind. Your right to return goods does not apply to goods:

    1. which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or

    2. where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they have become unsealed after delivery.


      If there is a problem with your products or subscription.

      We are under a legal duty to supply products to you that are as described, are fit for purpose and are of satisfactory quality. If during the expected lifespan of the products supplied you encounter any issues, your legal rights entitle you to: (1) an immediate refund for a period of up to 30 days from your receipt of such products, if you discover that they are faulty; (2) for up to 6 months: a full refund, in the event that they can’t be repaired or replaced (where relevant).

      If you have any questions or complaints about the products, please contact us. You can write to us at info@shespot.co.uk.

       

    Cancellation Policy for Quarterly Subscription.

    To cancel your quarterly rolling subscription you may do so at any time after your second Subscription Box. To do so login to your SheSpot. account and follow the cancellation procedures there. If you cancel, you will not be re-billed during your next billing cycle. If you cancel the auto-renewal, your SheSpot. subscription will remain active until the end of your then-current subscription term.

    You acknowledge that a cancellation request via your SheSpot. account will take effect only if submitted prior to your next billing renewal date (as shown on your account dashboard).

     

    Changes to the price of SheSpot. subscriptions plans.

    If we change the price of your subscription, we will give you at least six (6) weeks’ notice. If you are not happy with the new price, you can cancel your subscription at any time before the price increase takes effect. Where a change in price is intended to come into effect upon your renewal, we shall write to you to let you know and we will try to give you at least 6 weeks' notice of this prior to the end of your current subscription term. If you are not happy with the price increase, you can cancel the renewal of your subscription at any time before the price increase takes in effect but you will not be able to cancel your current subscription which shall remain unchanged in terms of price.

     

    We may withdraw the subscription plan.

    We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

     

    Price and payment

    1. Where to find the price for the product. The price of the subscription (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the subscription advised to you is correct. However please see below for what happens if we discover an error in the price of the subscription you order.

    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, the subscriptions we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

    4. When you must pay and how you must pay. We accept payment via Stripe. You will be charged immediately on the date you subscribe. You will then subsequently be charged on the regular billing dates listing above.

       

    Our responsibility for loss or damage suffered by you

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the products.

    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

       

    How we may use your personal information

    1. How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.


    Other important terms

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 6 weeks of us telling you about it and we will refund you any payments you have made in advance for products not provided.

    2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

     


Nothing in these terms will affect your legal rights.